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System Administrator - BGC, Taguig

BGC, Taguig

₱ 40,000.00 monthly ·  Taguig, National Capital Region ·  Today, 09:33 AM (updated)

iCrescere

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  • Description



  • Help configure, and implement projects to support business users

    Ensure the look and feel of our help centre, emails, and workspaces (usability, clarity, efficiency, brand tone)

    Review our use and proactively look to ensure we make the best use of the systems for solutions

    Administer queues and routing in the system, managing changes and their impact

    Ensure documentation of system configuration

    Be an expert in bespoke and automated reporting and support the business to operate efficiently

    Work with the Senior Service Cloud Systems Administrator and Operational Project team to support larger projects

    Collaborate with cross functional teams to execute back-end systems aspect of prioritized Live Person, Oracle RightNow and Help Center projects.

    Help integrate existing support systems and build tools for future support channels

    Support ongoing system audits, maintenance, tool consolidation, & upgrades as necessary

    Analyze information in the system to proactively suggest or develop solutions to issues

    Provide operational assistance to address the needs of internal users

    Qualifications

    At least 3 year(s) of working experience in the related field is required for this position.Experience of systems administration in customer operations systems, ideally LivePerson or Oracle (or both)

    Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.

    Experience of producing reports on customer operations systems, such as LivePerson or Oracle Rightnow Service cloud systems

    Experience of working with other systems and software

    Experience of programming: .Net (C#), Java, HTML

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes
To see the complete contact information, Apply now

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Job summary

  • System Administrator

  • Taguig, National Capital Region

  • Company

    iCrescere
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply