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System Administrator

Davao del Sur, Davao Region ·  6 July (updated)

Next BPO Solutions

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  • Description



  • The Network Engineer is responsible for the following:

    • Assist client relations team in proactively troubleshooting and monitoring customer networks, servers and other devices.

    • Assist team in monitoring support ticket queue

    • Provide technical guidance and troubleshooting to client relations team where possible

    • Consistently document client networks and solutions in our knowledgebase

    • Provide remote server/workstation support.

    • Remotely configure workstations, firewalls, servers, switches, etc.

    • Understand design and implementation of core networks

    • Participate in project design, estimation and implementation

    We offer:

    • Standard NEXT BPO Benefits

    • Certification Test fee reimbursement

    • Mobile Phone Plan reimbursement

    Qualifications

    (ranked highest preferred to lowest):

    • Consulting experience or a comprehensive understanding of a consultancy role and the business/financial impact of technology decisions for our customers

    • 3+ years providing technical support

    • 5+ years providing systems administration

    • Networking(Cisco): implementing & supporting managed switches, routing & vlans.

    • Microsoft Azure and Intune

    • Server Administration: troubleshooting servers and associated applications, installing new servers.

    • Virtualization: Hyper-V & VMWare

    • Experience and understanding of:

    o ConnectWise Suite(Control, Manage, Access)

    o Microsoft Azure

    o Microsoft Intune

    o Microsoft Office 365 (Exchange Online, One Drive, SharePoint)

    o Microsoft Windows, Windows Server

    o Cisco Meraki

    o ESET Security, Cisco Umbrella

    o Active Directory

    o Apple OS, Android, iOS

    • Tenacious desire to solve complex technical problems

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • System Administrator

  • Davao del Sur, Davao Region

  • Company

    Next BPO Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply