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System Administrator

Taguig, National Capital Region ·  6 May (updated)

iCrescere

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  • Description



  • Job Description

    • Help configure, and implement projects to support business users

    • Ensure the look and feel of our help centre, emails, and workspaces (usability, clarity, efficiency, brand tone)

    • Review our use and proactively look to ensure we make the best use of the systems for solutions

    • Administer queues and routing in the system, managing changes and their impact

    • Ensure documentation of system configuration

    • Be an expert in bespoke and automated reporting and support the business to operate efficiently

    • Work with the Senior Service Cloud Systems Administrator and Operational Project team to support larger projects

    • Collaborate with cross functional teams to execute back-end systems aspect of prioritized Live Person, Oracle RightNow and Help Center projects.

    • Help integrate existing support systems and build tools for future support channels

    • Support ongoing system audits, maintenance, tool consolidation, & upgrades as necessary

    • Analyze information in the system to proactively suggest or develop solutions to issues

    • Provide operational assistance to address the needs of internal users

    Skills Needed:

    • At least 3 year(s) of working experience in the related field is required for this position. Experience of systems administration in customer operations systems, ideally LivePerson or Oracle (or both)

    • Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.

    • Experience of producing reports on customer operations systems, such as LivePerson or Oracle Rightnow Service cloud systems

    • Experience of working with other systems and software

    • Experience of programming: .Net (C#), Java, HTML

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

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Job summary

  • System Administrator

  • Taguig, National Capital Region

  • Company

    iCrescere
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply