Team Leader - Fixed Weekends Off(Onsite)

Offer description

We urgently need a Team Leader who is willing to join our team in Davao City!

Responsibilities:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Conducts 4th and 5th-month assessment to probationary employees
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishment

Qualifications:
• At least more than 1 year inbound experience
• Proven leadership skills and functional knowledge in BPO Industry
• Excellent oral and written communications skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer-oriented

Perks and Benefits:
• Government mandated benefits
• Fixed rest days on weekends
• 13th month bonus incentive

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Language(s): English

May 24

About TALENT OUTSOURCING CHANNEL (TORCH) SOLUTIONS

Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR solutions. We supply employers with high quality and efficient workforce in time and contribute to client’s success through people.

Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service enhances the communication ...

Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR solutions. We supply employers with high quality and efficient workforce in time and contribute to client’s success through people.

Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service enhances the communication skills of each applicant and make them qualified for the job. We offer English proficiency training as well as multi-lingual skill sets, trained in the latest service strategies and guidelines. We produce qualified and fitted workforce through our training efforts.

Recognizing the fast growing industry of Business Process Outsourcing (BPO) in the country and seeing the need of the companies to meet certain number of qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements for experienced and qualified candidates to Contact Centers. Seeing the increase of professionals locally with very limited opportunities, we acknowledge BPO industry to which these professionals can build a career with.

We uphold high standard to surpass expectations in order to produce high quality manpower. We offer our clients the people and services that raise the productivity and efficiency of their total workforce, including training, development and recruitment. We focus on our core business values with a vision to be the most preferred human resource provider in the Philippines. Our success is built on our highly motivated and professionally trained personnel. We have a team with strong capacity to grow, meeting our client needs and offering 24/7 quality service around the globe.

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