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Team Leader for a Travel and Accommodation Account - Cebu IT Park

Cebu IT Park

Cebu, Central Visayas ·  More than 30 days ago

NeksJob Philippines

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  • Description







  • Location: Cebu IT Park



    Position Level:

    - At least completed two (2) years in college

    - At least 3-5 year(s)of working experience as Team Lead

    Responsibilities:

    - Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth.

    - Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings.

    - Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed.

    - Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally

    - Understand the top user issues and make recommendations to improve client products and policies; support team in being the voice of the customer to the rest of the company.

    - Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues.

    - Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.

    - Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.

    - Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.

    Requirements

    - Excellent verbal communication skills in English language is essential.

    - Experience in working with customers, preferably in a leadership role.

    - Experience leading, inspiring and motivating others to meet goals and metrics.

    - Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT/NPS/VOC/other related metrics)

    - Works well in ambiguity and embraces the adventure!

    - Must be amenable to work on a shifting schedule

    - Can start ASAP

    Perks & Benefits:

    - Performance based monthly incentive

    - 25% Night Differential Rate

    - HMO & Group Life Insurance on Day 1

    - 15 SLs with Conversion

    - 15 VLs with Carry-over





  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Team Leader for a Travel and Accommodation Account

  • Cebu, Central Visayas

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply