BestJobs - Jobs - Team Leader for Iloilo


  • Job Description

    The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness of his/her team. His/her daily activities primarily focus on effective leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the TransVision goals.

    Essential Duties & Responsibilities:

    -Promote communication and be open to feedback.
    -Keep motivation high by adapting the leadership style to individual needs.
    -Create an environment conducive to success by promoting and recognizing initiatives.
    -Ensure high employee satisfaction and attendance.
    -Promote teamwork and cooperation amongst team members and colleagues.
    -Lead by example.
    -Take full responsibility and the required action on disciplinary procedures.
    -Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

    Job Specifications (Qualifications, Skills and Experience)

    Educational Background:
    -University degree or equivalent higher qualification

    Work Experience:
    -Have worked in an operations department.
    -Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
    -Have worked in a performance-driven environment
    -Have lead a team of people

    Skills Requirements:
    -Manage your time effectively and be focused on setting clear objectives and priorities.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Team Leader for Iloilo

  • Iloilo, Western Visayas

  • Company

    Transcom Worldwide Philippines Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

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