BestJobs - Jobs - Team Leader in a BPO company - BGC, Taguig

Team Leader in a BPO company BGC, Taguig

₱ 22,000.00 monthly ·  Makati, National Capital Region ·  17 July

Staff Alliance, Inc.

Staff Alliance, Inc.

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79 reviews


  • Job responsibilities:

    Provides quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving
    Assists operations manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
    • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner
    • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
    • Provides statistical and performance feedback and coaching on a regular basis to each team member
    • Writes and administers performance reviews for skill improvement
    • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
    • Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, and reward/recognition programs
    • Uses appropriate judgment in upward communication regarding department or employee concerns.
    Manages member of the customer service team and is responsible for the achievement of team service level agreement commitment with the client (i.e. Pacific Cross) and handle case/ticket escalations

    We also accept walk-in applicants!
    Address: (Click "Apply now" to see the address)
    Look for: Glenda Palaganas
    Attire: Corporate Attire
    Requirements: 2 copies of your updated resume with picture, valid ID or NBI, Police or Barangay Clearance to enter the building
    Office hours: Monday to Friday, 8:30 am to 5:30 pm.
    You may also send your resume via email to **** and put “Team Leader” as the subject of the email for faster processing of your application.

    For inquiries, you may contact (Click "Apply now" to see the contact detail)

  • Requirements

  • Years of experience: 2
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Team Leader in a BPO company

  • Makati, National Capital Region

  • Company

    Staff Alliance, Inc.
  • Work type

    Temporary contract

  • Salary

    ₱ 22,000.00 monthly

  • Apply