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Team Leader

₱ 30,000.00 monthly ·  Pampanga, Central Luzon ·  2 December (updated)

Shore 360

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5 reviews

    Description



  • Roles and Responsibilities:

    The responsibilities of the Team Leader are to supervise the Customer Support team to ensure they meet client's performance expectations, monitor attendance of the team, provide coaching and reports on a member's performance on a regular basis, ensure performance metrics are achieved by the members, and work closely with the client.

    The other tasks the Team Leader needs to accomplish are to provide subject matter expertise in handling escalated customer calls as needed, follow up on customer's payments, schedule and set an appointment with involved parties, walk customers through the company website, and perform other tasks as advised.

    Required Experience:

    Experience working with US clients and customers

    Team Leader/ Interim TL/ Supervisory/ Management experience

    Experience in Chat/Email support

    Experience as a Customer Service / Technical Support

    Relevant work experience

    A Successful Candidate must have:

    Great work ethic

    Commitment to grow and invest for long term goals

    Willingness to work on a fixed US working time (midnight shift)

    Experience Advantage:

    SME background

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): English
  • Knowledge: Customer service, Management, Leadership
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Team Leader

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 30,000.00 monthly

  • Apply