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Clark Outsourcing

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46 reviews

Team Leader - Night Shift

Night Shift

Pampanga, Central Luzon ·  28 February (updated)

  • Description



  • Our benefits include:

    Work directly with an international client

    Performance evaluation at 6-months

    13th month pay

    HMO (Maxicare)

    5 Service Incentive Leaves upon reaching 1-year of service/employment

    Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.

    Education Benefit

    Retirement Benefit

    Shuttle Service

    CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)

    24-Hour Management & Tech Support

    Great hands-on support team and fun working environment

    Position Description:

    Position Title: Team Leader

    Classification: Supervisor

    Salary Grade: 30000 - 40000 Peso / month

    Reports To: Account Manager, Client

    Primary Relationships: Client Team

    Date(s): December 2020 - January 2021

    Background:

    As a Team Leader you will manage the team that handles inquiries by answering service questions by phone. You will be supporting end users and your team during customer service related activities as well as interacting directly with customers in order to provide recommendations.

    The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent service standards and maintain high customer satisfaction rates.

    Main Roles:

    Handle phone calls and provide support

    Answer questions, analyze problems, and quickly form solutions to deliver high quality service

    Ensure customer satisfaction

    Provide team leadership, training, coaching, or other team support

    Schedule:

    Must feel comfortable work US hours (graveyard shift), 5 days on, 2 days off.

    Responsibilities:

    Display polite and professional communication via phone, email, and/or chat

    Manage support inquiries by clarifying customer’s requests

    Recommend potential solutions to problems

    Read from scripts and adopt your own tone to enhance the customer experience

    Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction

    Maintain detailed records of customer interactions and activities

    Requirements:

    Bachelor Degree holder in any field

    A minimum of 2+ years as a Customer Service Representative

    Prior experience of 2+ years as a Team Leader, Supervisor, or Manager

    Excellent English language skills (written and verbal)

    Good time management and task management skills

    Proficiency in MS Office and Google Suite

    Solid analytical and problem solving skills

    Proficient computer and technical skills

    Able to demonstrate initiative

    Attention to detail

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Team Leader

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply