Technical Account Manager (TAM) | Bestjobs Philippines

Technical Account Manager (TAM)

Dayshift

₱ 200,000.00 monthly ·  Manila, National Capital Region ·  Today, 02:16 PM (updated)

NeksJob Philippines

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    Description



  • Technical Account Manager (TAM)

    Location: Remote and office based (Manila)

    Salary: 150000-200000 (negotiable)

    Job Description

    Technical account managers are responsible for managing all technical aspects of a company’s relationship with its customers. They work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships

    After-Sales Support

    When customers have agreed to purchase a product, technical account managers identify the services and support customers will need to make effective and productive use of products. They require project management skills to put together installation programs that minimize disruption for customers. They may also arrange training for customers’ users. Technical account managers monitor the progress of product installations to ensure that they are successful.

    Ongoing Support

    Technical account managers are responsible for managing the ongoing support to customers to confirm that they continue to make effective use of products. They monitor support requests to identify any recurring issues and may recommend changes to products. They hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team. Technical account managers analyze customers’ support requirements and identify areas where the company can offer improved service or reduce support costs.

    Product Development

    By monitoring product performance and associated support needs, technical account managers identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively. They provide reports on product performance to the development team and advise customers on new products or upgrades that may be suitable for their business.

    Responsibilities

    Provide technical support for customers to support pre-sales and post-sales processes

    Address all product-related queries on time

    Train customers to use products effectively

    Provide developers with customers’ feedback to help identify potential new features or products

    Report on product performance

    Identify solutions to reduce support costs

    Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

    Liaise with the sales department to win new business and increase sales

    Establish best practices

    Keep track of sales performance metrics

    REQUIREMENTS

    Experience & Knowledge

    3 – 4 years technical experience in telecom/mobile environment

    2 years – Linux MUST – also IP networking, software solutions - MUST

    2 years – managing field or support engineers

    2 years – client facing – will be face of company in Philippines

    Proven skills as a Technical account manager

    Proven project management experience gained in a telecommunications environment

    Solid technical background with hands on experience with Mobile Operators

    Managing complex implementation projects within large mobile operators

    Familiarity with software solutions, IP networks, Linux, Cellular Networks - MUST

    An ability to gasp customers’ needs and suggest timely solutions

    Excellent verbal and written communication skills

    Strong analytical and problem-solving skills

    Proven project management experience gained in a telecommunications environment

    BSC (or higher) Engineering degree.

    Fluent English

    IP networks, Cellular topology.

    Good understanding of operating system concepts (UNIX and Windows).

    Previous hand-on technical experience is a big advantage

    Skills and Personality

    Strong interpersonal and communication skills

    Strong administrative, time management and self-organizational skills

    TAM should understand the technology being used to understand and question requests coming from specialists and technical staff and to evaluate what is reasonable or possible

    Strong presentation skills of complex projects

    Strong capabilities to manage crises and escalation

    Ability to quickly learn new technologies

    High level of working ability with MS Office products including, Project, Excel, PowerPoint and Word

    Self –Motivated Team player, Excellent inter-personal skills

    Able to work under pressure

    Customer oriented

    Excellent priority/time management skills

    Ability to work in a multi-cultural environment

    Please email your resume to the email address listed on this ad

    Email subject: Technical Account Manager

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Technical Account Manager (TAM)

  • Manila, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 200,000.00 monthly

  • Apply