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Technical Compliance Manager - Mid/GY Shift

Mid/GY Shift

Pampanga, Central Luzon ·  6 July (updated)


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125 reviews
  • Description

  • Accountabilities Compliance:

    • Manages the design and implementation of a strategy and approach to Risk, Compliance, Controls, Monitoring, Loss Prevention and Policies/Processes.

    • Supports the implementation of new initiatives, system solutions and/or products/services by reviewing business cases, business requirements and other project documents in order to identify and mitigate possible compliance risks.

    • Provides centralized oversight to monitor and analyze reported regulatory compliance risks and control

    • Identify and address systemic weaknesses in processes, reporting to stakeholders and senior management detailed review findings along with recommendations.

    • Maintains a high level of awareness and knowledge of regulatory compliance requirements to provide

    • Ongoing monitoring support to the Business Units by applying a risk-based approach to identify, risk assess,

    • Communicate, manage and mitigate regulatory compliance risk applicable to Contact Centre Operations.

    • Liaises with the appropriate business units to seek clarification and guidance on contract exceptions and/or issues.

    • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

    Accountabilities Projects:

    Accountable for executing and leading project plans ensuring completion of deliverables within the defined deadlines, scope, and budget.

    · This role will be responsible for the management and direction of both strategic and tactical project teams.

    · Accountable for executing and leading project plans ensuring completion of deliverables within the defined deadlines, scope, and budget.

    · Assist in the definition of the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

    · Develop detailed project plans and deliverables which align with stakeholder expectations and standards.

    · Coordinates internal resources and/or third parties/vendors for the flawless execution of deliverables.

    · Manage changes to the overall project scope, schedule, and costs using the appropriate verification processes.

    · Employ effective project and change management methodologies to assess and minimize any project risk, escalates issues and barriers as necessary to management.

    · Measure project performance using appropriate tools/techniques, tracks completion of action items, and develops baseline metrics of success.

    · Showcase high-performing practices that can serve as a template for other areas.

    · Create and maintain detailed project records and structures project organization to ensure achievement of objectives.

    · Ensure the allocation and availability of all necessary resources.

    · Support managers in cross-functional strategic program management activities.

    · Ensure control of projects/work streams: dealing with conflicting priorities, issues, risks, dependencies, and change.

    · Balance the demands of concurrent projects while maintaining a high level of diplomacy.

    · Champion project management best practices and process improvements.

    · Drive the development of business cases to secure strategic project funding and track financials on a monthly basis through execution.Apply exceptional leadership skills in managing expectations, mitigating risk and removing roadblocks.

    · Communicate program details effectively to all stakeholders providing project status updates, feedback, and reporting on projects

    · Direct and provide guidance and ongoing support to team members throughout all critical project phases including regular feedback and coaching; delegate specific objectives to team members

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Compliance Manager

  • Pampanga, Central Luzon

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply