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  • Description

  • Position Overview:

    The Sr. Support Engineer will be responsible for providing Level 1/2 high quality and effective support to Fluent’s rapidly growing customer base.


    work from home, remote only,

    7 am - 4 pm from Mon to Fr, PHL time


    • Respond to customers’ inquiries relating to information, product functionality and issues.

    • Log and classify all calls and requests for assistance in Service Now

    • Recognize and escalate recurring problems, inferior processes or outdated procedures.

    • Perform configuration modifications, documenting troubleshooting and problem resolution steps.

    • Work on assigned customer integration projects


    • Unix/Linux and FIX protocol knowledge required. Ability to analyze log files. Knowledge of regexp, processes.

    • Knowledge of scripting - at least one of Bash, Python, Perl or CShell

    • Basic network knowledge - Telnet, TCP/IP

    • Ability to communicate and engage effectively, verbally and in writing, in English.

    • Excellent analytical skills with the ability to solve problems and develop solutions.

    • 3-5 or more years of experience in support/technical role in financial markets.

    • Experience in customer project management (PMP qualification) preffered

    • Strong Advantages: Financial background: FIX protocol, eFx, Jira ,SVN

    You can also apply at our website job section
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Knowledge: Linux
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Customer Support Engineer

  • Las Piñas, National Capital Region

  • Company

    Fluent Trade Technologies
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Apply