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    Description


  • To provide a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.


    Main responsibilities

    Internal Technical Support
    To provide desktop support and general configuration of software
    To provide network support and general configuration
    To perform low level administrative duties (i.e. Domain Renewals \ SSL Certificate Renewals)
    To perform medium level operational duties (i.e. File Backups \ Licensing)
    To provide staff and clients with server support and general maintenance
    Ensure that all internal IT helpdesk requests are actioned
    Achieve KPI’s for IT/Helpdesk outputs
    Assist with the testing of internal applications and projects
    External / Client Technical Support
    To deal with customers in an empathic and technically effective manner
    To provide external client support via telephone and email
    Deployment of new customer websites
    Provide technical assistance as required for new client projects

    Key Skills and Experience

    Bachelors College Degree
    Reporting to Senior Technical Support Engineer
    Experience of customer orientated environment
    Knowledge of Citrix virtualisation platform
    Knowledge of web servers (IIS and Apache)
    Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
    Experience of managing MySQL and MSSQL Databases
    Knowledge of VoIP technologies
    Relevant technical experience
    Ability to liaise with customers in an empathic and technically effective manner
    Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
    Excellent telephone manner
    Ability to work well within a team as well as on own


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog
  • Knowledge: Microsoft Excel
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Technical Engineers

  • Davao del Sur, Davao Region

  • Company

    Radtelcom tech corp
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now