BestJobs - Jobs - Technical Program Consultant - 60000 l Night Shift l Taguig City

    Description


  • Job Description:

    • Responds and answers all inbound telephone calls and correspondence in a timely manner/according to SLA’s.
    • Understands Vendor Management Software functionality dependencies in order to troubleshoot functional issues.
    • Uses standardized situational responses and processes to resolve customer issues.
    • Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
    • Makes recommendations to improve efficiencies where applicable.
    • Works to meet all existing SLA’s and works to improve overall process by recommending improvements to Supervisor.
    • Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
    • Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the remap and payroll process.
    • Receives and reviews payroll and remap requisition requests daily using the VMS tool.
    • Validates entries to ensure accuracy relative to vendor, candidate, and rates.
    • Interacts and coordinates with the Program Managers and Client frequently to communicate questions and provide updates on current requisition activity.
    • Maintains thorough and accurate documentation on any pre-id or remap cases.
    • Participates in special projects and performs other duties as assigned.

    Thank you.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Program Consultant

  • Taguig, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Work type

    Other type of contract

  • Salary

    ₱ 60,000.00 monthly

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