Technical Support Agent/Davao site

Initial and Final Interviews are on the phone!

₱ 17,000.00 monthly ·  Davao del Sur, Davao Region ·  29 May (updated)

TALENT OUTSOURCING CHANNEL (TORCH) SOLUTIONS

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    Description

  • 1.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

    2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

    3. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

    4. Research required information using available resources;

    5. Follow standard processes and procedures;

    6. Identify and escalate priority issues per Client specifications;

    7. Redirect problems to appropriate resource;

    8. Accurately process and record call transactions using a computer and designated tracking software;

    9. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

    10. Organize ideas and communicate oral messages appropriate to listeners and situations;

    11. Follow up and make scheduled call backs to customers where necessary;

    12. Stay current with system information, changes and updates

    Skill and Knowledge Qualifications:

    1.Proper phone etiquette;

    2. Ability to speak and write clearly and accurately;

    3. Demonstrated proficiency in typing and grammar;

    4. Knowledge of relevant software computer applications and equipment;

    5. Knowledge of customer service principles and practices;

    6. Effective listening skills;

    7. Willingness to co-operate with others and work to the greater good;

    8. Multi-tasking capabilities;

    9. Minimum 12 hours of weekend working availability on a Saturday or Sunday
  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Agent/Davao site

  • Davao del Sur, Davao Region

  • Company

    TALENT OUTSOURCING CHANNEL (TORCH) SOLUTIONS
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Salary

    ₱ 17,000.00 monthly

  • Apply