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Technical Support - Amazon Web Services and Basic Scripting

Amazon Web Services and Basic Scripting

Pampanga, Central Luzon ·  16 October (updated)

Beepo, Inc.

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91 reviews
  • Description



  • JOB DESCRIPTION: Level 1 Technical Support



    This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.



    You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.



    Duties and Responsibilities:

    • Provide technical support to customers

    • Provide exceptional customer service at all times

    • Escalate requests when necessary

    • Troubleshoot, document and refine internal processes

    • Follow the standard policies and procedures

    • CRM database management

    • File tickets, follow up on open incidents and keep the customer informed

    • Log, track and update the customer's queries in the ticketing system

    • Align payment set up

    • Respond to quotation - ticket based support

    • Customer onboarding including the build and configuration of cloud-based PBX and contact centre systems



    Qualifications and Experience:

    • Degree in BS in Information Technology or related

    • At least 1 year of experience in a similar role

    • Familiar with Amazon Web Services (AWS)

    • Knowledge in Linux

    • Basic scripting knowledge (for process automation suggestions - JavaScript/Python)

    • Good administration skills

    • Good general knowledge of technology, networking, software, and hardware

    • Experience on any Ticketing system would be an advantage

    • Proficient in MS Office and Google Apps

    • Ability to escalate when needed

    • Ability to ask probing questions and explain solutions

    • High attention to detail

    • Able to think logically and analytically in a problem-solving environment

    • Excellent communication skills both verbal and written

    • Must be willing to work in Clark, Pampanga

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply