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TaskUs

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854 reviews

Technical Support Analyst for TaskUs BGC

Taguig, National Capital Region ·  More than 30 days

  • Description



  • Start a #RidiculouslyRefreshing Career with Us!

    As a Teammate, you must:

    Provide customer satisfaction and experience

    Meet and exceed client mandated KPI's (Key Performance Indicators)

    Be aware of TaskUs policies and keep things confidential

    Provide feedback to management concerning possible problems or areas of improvement

    Participate in training to improve work performance

    So, do you have what it takes to become a teammate? We’re looking for someone who:

    is comfortable with SaaS and Cloud technologies

    is comfortable working with one or more of the following: Python, Java, C#, Ruby, .NET, or JavaScript

    Understands the application development lifecycle, RESTful API concepts and are comfortable with scripting against APIs

    Can collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues, including advanced network/firewall/proxy configurations, debugging complex desktop environments and system registries, and SSO configurations.

    Is willing to work on shifting schedules

    Has call center experience (a plus but not required)

    Has strong verbal, written & comprehension skills

    Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications

    Has critical thinking skills with a focus on issue resolution and customer satisfaction

    Can multitask and has high attention to details

    Is self-motivated, can work independently, and contribute to cross-functional and global teams

    Is flexible and can quickly adjust to frequent process and information changes

    Can work under pressure

    Can meet the technical requirements below:

    Must have a laptop / desktop to complete the virtual process

    Internet Speed - 15mbps

    As the COVID-19 pandemic and the enhanced community quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by the ECQ.

    We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans!

    Are you this ridiculously good? Then TaskUs is for you.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Knowledge: Customer service, Customer Support
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Technical Support Analyst for TaskUs BGC

  • Taguig, National Capital Region

  • Company

    TaskUs
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply