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  • Description



  • JOB DESCRIPTION:

    • Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels

    • Identify and assess customer needs to achieve satisfaction

    • Handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)

    • Handle customer order requests received from various channels

    • Follow order processing procedures, policies and guidelines

    QUALIFICATIONS:

    • Bachelors graduate in any courses

    • Strong English verbal and written communication skills

    • With at least 2 years BPO experience in Technical support/ TSR, Helpdesk, Desktop

    • High flexibility in Shifting schedule

    • Experience using CRM/Sales software preferred

    • Willing to work in Alabang

    • CAN START ASAP!

    For faster application, please send your resume at ****@collabera.com or contact (Click "apply now to" see contact details)

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Analyst (WHF)

  • Muntinlupa, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply