Offer description

Job Purpose:

The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install,

update content, onboard customers, etc. or escalate concerns to a different department.

Duties and Responsibilities:

- Provides above-and-beyond service to Yotpo’s customers and assists with all technical and product-related

queries.

- Handles multiple support requests via our ticketing system and chat services.

- Demonstrates an independent ability to troubleshoot & resolve complex technical issues.

- Becomes an expert in Yotpo’s service offering and a knowledge center to both customers and internal

teams.

- Leads ad-hoc projects to improve service and increase the productivity and efficiency of the team.

- Documents and shares knowledge by creating internal articles as well as self-help guides for customers.

- Liaise with other departments and product teams about our users’ needs.

Qualifications:

- With working experience as a technical support.

- Has excellent written and verbal communication skill.

- With hands-on experience using HTML, CSS and SQL.

- Is amenable to work in a shifting schedule.

- Can start immediately.

Salary Range: 22,000 - 30,000 / month depends on the experience

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: Yes

More than 30 days ago

About BPOSeats.com

BPOSeats.com is a solutions provider for businesses of all sizes. It offers the most functional and reliable offices, seat leasing options, and custom solutions for the incredibly rising need of businesses opting to scale and grow in the Philippines.

Your entire ecosystem of personalized business solutions:

Customized Solutions Engine
Serviced Office
Human Resources
and Legal Matters

All by using a powerful technology that guarantees flexibility an...

BPOSeats.com is a solutions provider for businesses of all sizes. It offers the most functional and reliable offices, seat leasing options, and custom solutions for the incredibly rising need of businesses opting to scale and grow in the Philippines.

Your entire ecosystem of personalized business solutions:

Customized Solutions Engine
Serviced Office
Human Resources
and Legal Matters

All by using a powerful technology that guarantees flexibility and accountability to your company.