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Technical Support Engineer (Night Shift)

Pampanga, Central Luzon ·  3 days ago (updated)

iboss Asia

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20 reviews
  • Description

  • • Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor

    • Document interactions comprehensively for auditing and record-keeping purposes

    • Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes

    • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements

    • Participate in testing pre-release solutions and validating performance against test plans documenting results

    • Create and submit knowledgebase entries to help improve customer self-service capabilities

    • Create and maintain internal knowledge systems to assist other internal team members

    • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Technical Support Engineer (Night Shift)

  • Pampanga, Central Luzon

  • Company

    iboss Asia
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply