Don't miss any news or updates from BestJobs

Not now Allow

Technical Support Engineer with Motorbike - Dumaguete

Dumaguete

Negros Oriental, Negros island ·  19 January (updated)

Strategic Networks, Inc.

Verified Employer

This seal certifies that the data and activity of this company have been meticulously verified by Bestjobs

11 reviews
  • Description



  • • Overall responsible for the management and maintenance of desktop environment via onsite support, phone, or remote. Assist end-user on all in-scope request with a focus on client satisfaction, service delivery quality, and technical excellence;

    • Take ownership of assigned incident tickets and resolve with-in the agreed service level and targets;

    • Perform end-user support for the deskside (hardware and software), network diagnostics and repair;

    • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user;

    • Proactively update end users with regards to their request;

    • Ability to perform root cause analysis and technical reports for issues involving desktop environment;

    • Prepare needed daily, weekly and monthly reports;

    • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

    • Must be open to doing Fieldwork and has motorcycle

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No

Similar jobs

Full Time - Other type of contract - Negotiable -

Senior Drupal Developer

Yesterday, 10:53 AM

Full Time - Permanent contract - Negotiable -

Senior Front End Developer

Yesterday, 10:51 AM

Full Time - Permanent contract - Negotiable -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Technical Support Engineer with Motorbike

  • Negros Oriental, Negros island

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply