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Technical Support Engineer with Motorbike - Samar

Samar

Samar, Eastern Visayas ·  19 January (updated)

Strategic Networks, Inc.

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11 reviews
  • Description



  • • Overall responsible for the management and maintenance of desktop environment via onsite support, phone, or remote. Assist end-user on all in-scope request with a focus on client satisfaction, service delivery quality, and technical excellence;

    • Take ownership of assigned incident tickets and resolve with-in the agreed service level and targets;

    • Perform end-user support for the deskside (hardware and software), network diagnostics and repair;

    • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user;

    • Proactively update end users with regards to their request;

    • Ability to perform root cause analysis and technical reports for issues involving desktop environment;

    • Prepare needed daily, weekly and monthly reports;

    • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

    • Must be open to doing Fieldwork and has motorcycle

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • Technical Support Engineer with Motorbike

  • Samar, Eastern Visayas

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply