Technical Support Engineer with Motorbike

Description
• Overall responsible for the management and maintenance of desktop environment via onsite support, phone, or remote. Assist end-user on all in-scope request with a focus on client satisfaction, service delivery quality, and technical excellence;

• Take ownership of assigned incident tickets and resolve with-in the agreed service level and targets;

• Perform end-user support for the deskside (hardware and software), network diagnostics and repair;

• Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user;

• Proactively update end users with regards to their request;

• Ability to perform root cause analysis and technical reports for issues involving desktop environment;

• Prepare needed daily, weekly and monthly reports;

• Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

• Must be open to doing Fieldwork and has motorcycle
Requirements
Minimum education level: Bachelor´s Degree
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: No

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Job summary

Technical Support Engineer with Motorbike
Samar, Eastern Visayas
Company
Strategic Networks, Inc.

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Permanent contract
Work type

Full Time
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