BestJobs - Jobs - Technical Support Engineers - Agdao District Davao City

Technical Support Engineers Agdao District Davao City

Davao Region ·  25 April

Strategic Networks, Inc.

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  • Job Description
    • Primarily work in a call-center type of work environment
    • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues
    • Ability to work flexible hours/or flexible shifts
    • Determines requirements and/root cause of technical issues by working with end-user
    • Answers inquiries by clarifying issues; researching, and providing information
    • Resolves problems by clarifying issues; researching and exploring answers and
    • Fulfills requests by clarifying desired information; researching; locating and providing information
    • Maintains client database by entering information
    • Keeps equipment operational by following established procedures; reporting
    • Ensure escalation situations are managed and corrected quickly and professionally
    • Drive customer satisfaction through service excellence
    • Ensure customer calls are properly logged for continuous improvement
    • Learn to be proficient in service and repair of all systems (current, new and updates)
    • Prepare needed daily, weekly and monthly reports
    • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

    Minimum Qualifications
    • Good communication and presentation skills
    • Excellent problem-solving skills
    • Good work ethics and professionalism
    • Proactive
    • Team player
    • Willing to work on Shifting Schedules

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Engineers

  • , Davao Region

  • Company

    Strategic Networks, Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply