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  • Description

  • - Handle customer questions, incidents and service requests

    - Communicate in the language of the customer by avoiding technical terminologies and jargons

    - Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s

    - Assess/determine impact and urgency of the incident to the customer and the business

    - Work to build cooperative relationships with customers

    - Give customers a realistic estimate of the time it will take to resolve an incident or request

    - Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable

    - Log the ticket accurately with all the important information provided by the customer

    - Provide enough information about the customer’s issue in the ticket, prior to escalation, to ensure that the Level 2 support team can begin working on resolution for the customer

    - Demonstrate willingness to take ownership of the call by acknowledging the customer’s concern

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Technical Support ll Shifting ll WFH ll Start Asap

  • Taguig, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Apply