BestJobs - Jobs - Technical Support Manager

    Description



  • PRIMARY RESPONSIBILITIES:

    The Technical Service Manager oversees the day-to-day operations of the whole Department and carries out managerial-responsibilities in accordance with the company’s policies and procedures. He is responsible for ensuring smooth work flow in providing service to internal and external customers.

    MAJOR RESPONSIBILITIES:

    • Ensure that 5S and ISO process and standards are implemented in the work premises.

    • Coordinate training of technicians

    • Ensure customer satisfaction on repairs

    • Review and formulate annual budgets

    • Assess equipment and tools needed by the departments

    • Responsible in promoting teamwork, maintaining discipline and keeping the team morale high.

    • Ensure that each department of ASD coordinates effectively with the other divisions/departments of FMPI and UAAGI.

    • Ensures that the proper process and procedure are complied by the whole department.

    • Formulates and constantly improves the processes, policies and procedures of the departments.

    MOTORPOOL

    • Monitors and upgrades team knowledge and skills in diagnosing and repairing vehicle

    • Monitors and inspects condition of tools and equipment

    • Monitors work process of in-house and outside repair

    • Ensures good housekeeping in the motorpool area

    • Coordinates with the Admin Department and Workshop Supervisor in addressing technical concerns of the FMPI/UAAGI/VIP service units based on set standards and timeline.

    • Ensures the effective operations of the motorpool by minimizing backlogs and backjobs

    • Review and evaluate service and repair quotations

    TECHNICAL SUPPORT

    • Monitors pending dealer technical issues

    • Performs technical parameters checking & verification on new product line

    • Monitor the efficiency and effectiveness of the servicing of the Dealer Technical Personnel

    WARRANTY

    • Coordinates with the Warranty Supervisor to effectively manage the warranty claims of the dealers.

    • Monitors warranty parts status to the dealership network and Accredited Service Center including warranty and free parts provided by Foton China Ltd.

    • Monitors payments for all approved warranty claims and incurred warranty expenses are claimed and reported to Foton China before the deadline

    • Handle escalated customer complaints from the Dealerships and end users

    • Ensures that dealers are appraised of their warranty claims status

    • Attends and mediates legal complaints in behalf of the company

    • Ensures that service campaigns are carried out effectively and efficiently

    • Makes reports on the operation of the department

    • Other task that may be assigned from time to time

    Qualifications:

    -Graduate of any 4 year College degree preferably Automotive related course

    -3-5 years of experience in an Automotive Industry preferably with After Sales or Service experience.

    -Knowledge on motor vehicle parts and servicing is an advantage

    -Computer Literate

    -Attention to detail

    -Good customer skills

    -Interpersonal/Leadership skills

    Note

    Please attached resume in MS Word/PDF File

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Manager

  • Pampanga, Central Luzon

  • Company

    Foton Motor Philippines, Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply