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  • Description



  • PRIMARY RESPONSIBILITIES:

    The Technical Support Manager oversees the day-to-day operations of the whole Technical and Warranty Section, carries out managerial-responsibilities in accordance with the company's policies and procedures. He is responsible for ensuring smooth work flow in providing service to internal and external customers.

    MAJOR RESPONSIBILITIES:

    > Ensure that 5S and ISO process and standards are implemented in the work premises.

    > Ensure customer satisfaction on repairs.

    > Review and formulate annual budgets.

    > Assess equipment and tools needed by the Technical & Warranty Section.

    > Responsible in promoting teamwork, maintaining discipline and keeping the team morale high.

    > Ensures that the proper process and procedure are complied.

    TECHNICAL SUPPORT

    > Monitors pending dealer technical issues.

    > Performs technical parameters checking & verification on new product line.

    > Monitor the efficiency and effectiveness of the servicing of the Dealer Technical Personnel.

    WARRANTY

    > Coordinates with the Warranty team to effectively manage the warranty claims of the dealers.

    > Monitors warranty parts status to the dealership network, including warranty and free parts provided by Foton China Ltd.

    > Monitors payments for all approved warranty claims and incurred warranty expenses are claimed and reported to Foton China before the deadline.

    > Ensures that dealers are appraised of their warranty claims status.

    > Ensures that service campaigns are carried out effectively and efficiently.

    > Makes reports on the operation of the Technical and Warranty Section.

    > Other task that may be assigned from time to time.

    Qualifications:

    > Graduate of any 4 year College degree preferably Automotive related course

    > 3-5 years of experience in an Automotive Industry preferably with After Sales or Service experience.

    > Knowledge on motor vehicle parts and servicing is an advantage

    > Computer Literate

    > Attention to detail

    > Good customer skills

    > Interpersonal/Leadership skills

    Note: Please attached resume in MS Word/PDF File

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Manager

  • Pampanga, Central Luzon

  • Company

    Foton Motor Philippines, Inc.
  • Type of contract

    Other type of contract

  • Work type

    Full Time

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