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Technical Support Representative - Earn up to 40K

Earn up to 40K

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 08:03 AM (updated)

Open Access Marketing Philippines Inc

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80 reviews
  • Description

  • We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.


    Candidates will be focused on providing great service to financial technology solutions and service company, specifically in Data and Reconciliation analysis.


    Provides technical support by resolving inquiries by phone, email, and web, in a time-frame consistent manner with departments based on the standard service-levels and team goals.

    Work collaboratively with clients, team members, and resources to achieve desired results

    Owns and addresses client needs and product issues from inception to resolution.

    Interpret and validate technical issues, test solutions, follow-up, and escalate when


    Maintain and create detailed documentation through logging of support cases, e-mail

    and knowledge base articles for client and internal use.


    With background or experience in the financial industry

    Familiar or knowledgeable in SQL, Linux, networking database

    Customer service, troubleshooting, and technical support skills

    Ability to listen, collect data, analyze and draw successful conclusions

    With knowledge or experience in any of the following:

    > Corporate insurance

    > Investments

    > Stockbrokerage

    > Stocks and bonds

    > Trade management

    > Handles US banks like JP Morgan, Bank of America, Wells Faro, Citibank

    > Reconciliation process

    With the right work attitude to match the happy culture:

    > Smart and positive

    > Goal-oriented

    > Has a polite, humble and willing to learn

    > Committed, dedicated and hardworking


    • Salary: 34-40K

    • Free shuttle (Glorietta 2, Makati site)

    •13th month

    • HMO

    • Company Benefits

    • Leave credits

    • Incentive

    • Surprise perks

    • Gets to work 9 hours a day include 1.5 hour break time, plus two days straight off (Must be willing to work on weekends, holidays based on the required schedule).

    Send your resume to ****

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Knowledge: Accounting Software, Accounting, Information technology
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Representative

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply