Offer description

Job Highlights

Day Shift

Industry Leading Benefits

Long-term career growth

Job Description

ATTENTION IT ENGINEERS THAT WANT SOMETHING DIFFERENT

Would you like a change of scenery? Have you been on an L1 or L2 Helpdesk?

This is a unique opportunity to work with a tech company with a difference

Level 1 and Level 2 IT Engineers should take a look if you are sick of password resets, printer problems, and end users who don't know where the power button is!

Your client is a very friendly Australian-owned company with decades of history in this field.

Shift: Morning Shift

Setup: Office-Based

Account: Australian

The Role & Responsibilities: Customer Service Helpdesk

First point of contact via phone, email, and job logging system, for our specialized IT / AV Service Desk.

Managing assigned clients, ensuring queries are responded to and work tickets are logged in a timely manner

Log all tickets in the job logging system, tracking and reporting on those assigned to you and following each ticket through to its resolution

Coordinate onsite technical resources to ensure work tickets are resolved within strict deadlines

Communicate Service Status & Report to all Stakeholders

General Office Administration Duties

The Right Person:

Our team is the most important part of our business, so we are looking for highly motivated people that display the following traits:

Proactive: Being innovative and determined, looking to the future, and doing more than is required, before it is required. This is why we stand out as a market leader.

Achievement Drive: Has the ability to work independently with the desire to succeed through setting obtainable yet challenging goals. Required to be very results orientated ensuring that all tasks are completed on time.

Adaptability: Be able to adapt to and work effectively with a variety of situations and individuals and has the desire to learn, expand their knowledge base and develop their capabilities.

Excellent Interpersonal Skills: This role involves dealing with our clients and contractors and there is a requirement to be able to communicate clearly and effectively in all environments. A strong Customer Service Orientation needs to be applied to all stakeholder interactions.

High Attention to Detail: Completes all tasks precisely and with high quality ensuring that procedures have been properly followed and nothing is overlooked. Is highly organized and structures work accordingly.

Advanced Multitasking Skills: The ability to keep track and stay on top of multiple activities. In this role, you could be working on multiple projects simultaneously.

Team Player: Must be able to work well in a close-knit team, assisting others where required and always working towards the success of the company as a whole.

Experience Required:

Training and ongoing development will be provided, so technical knowledge isn't essential, but is preferred. A keen interest in IT and Audio Visual is advantageous.

The successful candidate should have a proven track record in the following:

4 years experience in customer service, administrative or helpdesk role

Sound knowledge of Microsoft Office (Word, Excel, Outlook)

Exposure to Administrative & Management Responsibilities

Requirements

• Minimum education level: Bachelor´s Degree
• 4 years of experience
• Language(s): English ,Tagalog
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About TwistResources

The Twist Group of companies have been established in the Philippines for more than 14 years.

TwistTeams is a boutique BPO that builds specialist teams for our offshore clients. We target mainly the Australian market but we have clients across the globe.

We are Australian-owned and managed with a very hands-on approach to ensure both our staff and clients are always happy.

We have flexible work options including work from home and work from the office. Or even a ...

The Twist Group of companies have been established in the Philippines for more than 14 years.

TwistTeams is a boutique BPO that builds specialist teams for our offshore clients. We target mainly the Australian market but we have clients across the globe.

We are Australian-owned and managed with a very hands-on approach to ensure both our staff and clients are always happy.

We have flexible work options including work from home and work from the office. Or even a combination of both to ensure team comradery and bonding. Come join us now and build your career!