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Clark Outsourcing

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53 reviews

Technical Support Representative (French Speaker)

Pampanga, Central Luzon ·  Yesterday (updated)

  • Description



  • Position Title: Technical Support Representative (French Speaker)

    Classification: Client Staff

    Salary Grade: 50,000 - 80,000 Peso / month

    Reports To: Account Manager, Client

    Primary Relationships: Client

    Date: August 2021

    Schedule: Graveyard Shift (USA EST)

    Background:

    As a Technical Support Representative, you will interact daily with both customers and internal

    departments to assist with inquiries and troubleshooting. This support would be through phone, email,

    chat, and remote sessions. The ability to effectively communicate through these mediums is of the

    utmost importance. Your focus to complete your tasks accurately, efficiently, and deliver high quality

    service is the primary function of your job. Your overall goal is to ensure excellent technical support

    standards and maintain high customer satisfaction rates.

    Responsibilities:

    - Handle inquiries through phone, email, and chat

    - Maintain customer service standards

    - Display polite and professional communication via phone, email, and/or chat

    - Recommend potential products, service, or solutions to problems

    - Read from scripts and adopt your own tone to enhance the customer experience

    - Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction

    - Maintain detailed records of customer interactions and activities

    Requirements:

    - Bachelor Degree holder, or equivalent related work experience

    - Bilingual in English and French

    - Experience in general hardware and software troubleshooting

    - Experience in Antivirus, Identity Security software is a plus

    - A minimum of 1-2 years as a Technical Support Representative

    - Excellent English and French language skills (written and verbal)

    - Good time management and task management skills

    - Proficiency in MS Office and Google Suite

    - Solid analytical and problem-solving skills

    - Able to demonstrate initiative

    - Attention to detail

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): French ,English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes
To see the complete contact information, Apply now

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Job summary

  • Technical Support Representative (French Speaker)

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply