Technical Support Representative

Pasig, Makati, Taguig or within Metro Manila

Pasig, National Capital Region ·  1 June (updated)

JWAY GROUP (PHILIPPINES), INC.

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    Description



  • Job Summary

    Are you up for a challenge? We are looking for highly motivated and talented professionals with strong work ethics that can deliver exceptional customer service to our clients. You are expected to provide daily updates, patches, and utilize your problem-solving skills in supporting end-users with troubleshooting activities and interacting directly with operating systems, hardware, and software.

    Job Responsibilities:

    • Provide daily various technical support to end-user, including answering questions, analyzing

    problems, and quickly coming up with a solution to resolve issues and tickets.

    • Communicate effectively with end-users, colleagues, and other operating teams to quickly resolve

    technical issues.

    • Install and maintain hardware, software, and operating systems to meet client’s expectations, daily

    monitoring of the operational performance of installed systems and install updates, and security

    patches when necessary.

    • Maintaining daily records of customer interactions, reported issues, technical support activities, and

    completed solutions along with any further follow-ups or action required of other operational teams or

    repair personnel.

    • Increase product and technical knowledge by reading materials like modules, operating manuals,

    diagnostic information, and attending seminars, conferences, and training when possible.

    • Creating materials or training manuals for troubleshooting procedures to guide both end-users and

    other support resources interact properly with hardware and software.

    • Continuous collaboration with clients and technical resources to establish goals and objectives for

    system upgrades and improvements.

    • Create and implement new processes to improve efficiency and meet customer satisfaction while

    keeping costs down.

    Qualifications:

    • Graduate of any vocational or diploma course or completed at least 2 years in college.

    • Strong communication skills for both written and verbal.

    • Strong problem-solving and analytical skills.

    • Ability to stay calm and professional in all circumstances

    • Preferably with 1-2 years related experience in a BPO company/ industry.

    • Preferably with technical support background.

    • Open to fresh graduates.

    • Willing to work within Metro Manila

    Data Privacy Consent

    By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants)

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Representative

  • Pasig, National Capital Region

  • Company

    JWAY GROUP (PHILIPPINES), INC.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply