Technical Support Representatives

Rizal, Calabarzon ·  23 May (updated)

NeksJob Philippines

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  • Job Description:

    - Act as tier 2 point of contact for consumer inquiries via phone CRM

    - Ensure customer experience is at world class level

    - Liaison between local consumer inquiries and headquarters for extended support needs

    - Ensure all efforts are expended to meet/exceed customer product delivery expectations

    - Assist in improving and developing tasks for global support teams

    - Maintain company 24 hour SLA for all consumer inquiries

    - Analytically driven

    - Guide consumers through online warranty & order fulfillment process

    - Effectively communicate and execute Limited Warranty & Web Store Policies

    - Manage daily backlog for consumer replacement and Webstore orders

    - Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization

    - Maintain professional internal and external relationships

    - Aptitude and interest in constantly seeking ways to improve the customer experience

    - Assist in improving and developing tasks for worldwide team.

    - Should have strong collaborative skills

    Professional Requirements:

    - Minimum 3 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role

    - With experience on onlie retail/ web store handling shipping concerns on returns/replacements of orders

    - Knowledge with RMAs

    - Ability to prioritize and demonstrate attention to detail and accuracy in order processing

    - Strong background and hands on knowledge on PC hardware troubleshooting

    - Updated with the latest trend and upgrades of PC hardware

    - Proficient in MS Windows 10

    - Proficient in MS Office (Word, Excel and PowerPoint)

    - Exceptional written and verbal communication skills

    - Ability to multitask and close inquiries fast and efficiently

    - Proven ability to research and resolve problems

    - Ability to work under pressure and to deadlines

    - Possess the ability to work independently and as a team

    - Exhibit strong organizational skills

    - Enthusiastic and dependable

    - Enthusiasm for PC gaming an advantage.

    - Experience with Oracle Service Cloud a BIG plus

    - Education Requirements: Minimum technical college degree in Computer Science or Engineering/Information Technology

    - Can start ASAP

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Representatives

  • Rizal, Calabarzon

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply