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Technical Support Specialist - 12pm/1pm Shift Start (Wednesdays to Sundays)

12pm/1pm Shift Start (Wednesdays to Sundays)

Pampanga, Central Luzon ·  20 January (updated)

Beepo, Inc.

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94 reviews
  • Description

  • This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.

    You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Duties and Responsibilities:

    • Provide technical support to clients

    • Provide exceptional customer service at all times

    • Troubleshoot, document and refine internal processes

    • Follow the standard policies and procedures

    • Update and maintain the system

    • CRM database management

    • File tickets, follow up on open incidents and keep the customer informed

    Qualifications and Experience:

    • Degree in BS in Information Technology or related

    • At least 1 year of experience in a similar role

    • Ideally with Customer Service or Help Desk experience

    • Good administration skills

    • Good general knowledge of technology basic networking, software, and hardware

    • Experience on any Ticketing system would be an advantage

    • Proficient in MS Office and Google Apps

    • Ability to escalate when needed

    • Ability to ask probing questions and explain solutions

    • High attention to detail

    • Able to think logically and analytically in a problem-solving environment

    • Passionate, self-motivated and strong sense of accountability to take on new training and proactive approach to their role

    • Excellent communication skills both verbal and written

    • Must be willing to work in Clark, Pampanga

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Support Specialist

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply