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Technical Support Specialist

San Juan, National Capital Region ·  11 hours ago (updated)

RBT Consulting

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  • Description

  • Role: The Technical Support Specialist is primarily responsible for handling after-sales support, onsite and offsite customer service requirements, and timely resolution of technical issues.

    Responsibilities:

    1. Installs, configures and disengages assigned applications as advised by the company.

    2. Conducts interviews, surveys, and other data gathering and validation procedures on existing business processes of clients to surface their requirements for the company’s product and service lines.

    3. Develops recommendations based on existing best practices on the application of required business processes for client organizations.

    4. Ensure client communication by undertaking the following activities:

    a. Providing technical support status updates to clients

    b. Attending technical inquiries and complaints received from client organizations.

    c. Ensuring proper escalation of client’s severe issues and complaints to immediate superior

    d. Completing all project-related documentation such as project summaries, system documentation, financial performance reporting, etc.

    5. Ensures completion of training and passing of examinations to earn certifications required for the practice and performance of one’s functions.

    6. Ensures on-time completion of technical support inquiries.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Technical Support Specialist

  • San Juan, National Capital Region

  • Company

    RBT Consulting
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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