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  • Description



  • WHY APPLY FOR THIS POSITION?

    • Temporary WFH

    • Fixed weekends off

    • Real work-life balance

    JOB OBJECTIVE

    Provide support to our Customer Success Team by creating various types of internal and external documentation.

    ESSENTIAL JOB FUNCTIONS

    • Monitor the team communication channels to identify opportunities for improving content resources. Create documentation when questions are surfaced by a team member.

    • Assist the team by being an additional source of information to internal questions and clarifications.

    • Lead the consolidation and management of existing content, customer success messaging, processes, resources, customer response templates, and all other documentation to support the team.

    • Works closely with the Client Services Director and the Team Lead to ensure that all information and resources are of high quality, relevant, and up to date.

    • Advise the team when resources are made available.

    • Fulfill other related tasks that may be assigned.

    SKILLS & QUALIFICATIONS

    • Bachelor’s degree in any field.

    • Must have advanced writing and good speaking skills in English.

    • With a minimum of 1 year of experience in creating product and/or process documentation.

    • Tech-savvy and natural interest in learning new technologies.

    • Highly organized with great attention to detail.

    • Willing to work on night shift.

    DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Technical Writer

  • Pasig, National Capital Region

  • Company

    Transec BPO Solutions, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply