Offer description

Managing of inbound and outbound calls in a timely manner

· Following “scripts” when handling different topics

· Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable

· Obtains client information by answering telephone calls; interviewing clients; verifying information

· Scheduling meetings and appointments

· Maintain a balance between company policy and customer benefit in decision making

· Handles issues in the best interest of both customer and company

· Keep records of all conversations in our call center database in a comprehensible way

· Meet personal/team qualitative and quantitative targets

Qualifications:

· Preferably with at least 1-year BPO experience

· Excellent in communication skills or must be conversant

· Love challenges and goal oriented

· Passionate with the job

· Assertive and trustworthy in handling confidential information

· Ability to work under pressure

· Target Oriented

· Assist in the formulation of targets for individuals and teams

· Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Details:

· Day shift Mondays to Fridays

· Fix week ends off!

· Office based job

· HMO upon regularization

Requirements

• Minimum education level: Senior high school
• 1 year of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Australian Outsource Desk Inc.

We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.

Australian Ou...

We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.

Australian Outsourcing Desk Inc. maintained its modern cloud technology approach to reach milestones in the Recruitment-Staffing, Training Operations and Quality to further improve client experience. Marketplace evolution will never stop keeping up with its pace is what matters to us. Virtual Business Professionals is an advocate of results driven culture, a great working environment has been our mantra in business. Our team always focus on client satisfaction and performance is a priority.

Our core services ranging from Back of House support, Client Service, Operational Activities,Telemarketing/Sales, Appointment Setting, Graphic Design and more are designed to help clients coming from small, medium and enterprise business level. Virtual Business Professionals established an anti-redundancy business model which fits all Australian client expectations. This model enables all clients to easily see their business at an executive level, giving them more time to think ideas and revolutionize their business process.

Our Primary Objective is to create a long term relationship with our Clients, we do this by working with them and by enabling them to focus on growth and profitability. Our entire Business Model is based on bringing a totally new direction so Clients can focus more on the important things in their lives!

AODesk is ready to help you with your transformational growth. We are here to make it happen!