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Taguig, National Capital Region ·  3 days ago (updated)


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  • Description

  • Location: Taguig (Onsite)

    Start Date: ASAP


    • Must have experience as a Universal Trainer in a US Telco Account (with focused on Sales and Service)

    • At least 2 years of experience as a Universal Trainer

    • Excellent English communication skills

    • Preferably has experience in training in a BPO company

    • Must possess at least a Bachelor's/College Degree , any field.

    • Previous training and/or quality experience preferred

    • Knowledge of basic computer skills including Microsoft Office application software

    • Cultural knowledge and exposure to host country preferred

    • Must be amenable to work on shifting schedules

    • Can start ASAP

    • Willing to work onsite - Mckinley, Taguig


    • Train agents and ensure skills are improved within the required period of training

    • Monitor student progress in training in preparation for product specific training

    • Participate in constantly evaluating CCT curriculum for improvement while maintaining and updating modules and other training materials

    • Contribute to strengthening CCT/PST practices in daily operations on the production floor

    • Offer fundamental support for technical and systems training

    • Keep abreast on product knowledge updates by taking calls, responding to emails, attending operations team meetings, constantly coordinating and calibrating with Recruitment, Operations and Quality

    • Implement strict adherence to the employee handbook and Training policies

    • Ensure the availability and maintenance of all necessary equipment for training delivery purpose (projector, training room PCs, headphones, etc.)

    • Willingly contribute to / participate during other assignments as required by business needs

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Trainer

  • Taguig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply