BestJobs - Jobs - Training and Quality Manager for CDO


  • Staffing
    o Evaluates and recommends necessary staffing support to operate the Training and QA business units
    o Provides on the job training to core team members
    o Continually evaluates and offers recommendations in order to improve performance.
    o Manages, develops and provides effective feedback to staff
    Project management
    o Plans, organizes and manages training programs
    o Interfaces with client and/or account management teams to determine training requirements, customer
    confidence and satisfaction levels
    o Provides feedback regarding customer issues or concerns with documentation, or training requirements
    o Establishes and maintain a network of alliances, training society’s and vendors to identify alternate training
    design and delivery mechanisms
    o Communicates and works with all internal departments to accomplish project goals
    o Ensures QA metrics and ratios are maintained
    Needs Analysis
    o Collects data using various types of methodologies – employee surveys, interviews, focus groups, call
    monitoring sessions
    o Determines gaps in employee proficiency levels
    o Analyzes and identifies all resources such as vendors for new solutions, training materials, methods,
    techniques and makes recommendations for use
    Training Design and Development
    o Designs training sessions
    o Develops and organizes concise training content utilizing appropriate methodologies
    o Develops and revises development schedules to meet business needs and ensure availability of appropriate resource
    o The incumbent directs all aspects of the coordination of training and QA Monitoring. Teaming directly with
    the Operation Management to ensure an effective schedule is established based on allocation of resources,
    budgeting and course offerings.
    Quality Assurance Data Gathering and Reporting
    o Sample and evaluate end-user transactions (i.e. telephone calls, e-mails, web, fulfillment, etc) for accuracy
    and conformance to Quality standards.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Training and Quality Manager for CDO

  • Cagayan, Cagayan Valley

  • Company

    Concentrix Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply