Offer description

DUTIES:

• Facilitate and handholds Virtual Assistant’s training.
• Sending weekly reports about the progress of the VA’s.
• Attends all Training Session, and catch-ups to Meetings with the VA’s and the client.
• Creates and develops process notes for every type of task especially in the unpacking and addressing unfamiliar tasks.
• Conducting catch up with the VA’s and monitoring of attitude and performance.
• Communicates roadblocks and errors to AU Outsourcing Technician.
• Monitors and updates KPI Spreadsheet on the Virtual Assistants under implementation stage of training.
• Assist Virtual Assistants for queries and in developing skills prior to deploying in operations.
• Communicate schedule conflicts to REIL training coordinator.
• Attends all scheduled training in REIL (per assigned module)
• Reviews, checks, and monitors the attitude, performance, and attendance of REIL cadets during the REIL training
• Administers and provides assessment and locks the scores for each module in the score-rating spreadsheet.

QUALIFICATIONS:

• Bachelor's degree is not required but can be an advantage.
• Can facilitate and drive endorsements.
• Well-versed in English communication skills, both written and verbal.
• Ability to be highly organized and work under a high pressure environment.
• Analytical skills and possesses advanced research.
• Computer literate and database management skills.
• With or without real estate experience.
• Atleast 6 mos training assistant experience or a trainer in the same or any field.
• Trainer in a BPO and or real estate is an advantage.

Job type: Full, permanent
Salary: 22,000

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience

More than 30 days ago

About PMVA Inc.

After more than 20 years of working in the Property Management Industry, CEO Tiffany Bowtell knew there had
to be a better way to make growing a rent roll fun and profitable while still managing all the admin deadlines,
compliance, legislation and delivery of a great service to Landlords and Tenants. She knew the industry needed
new insights and a fresh approach that wasn’t just tech related.
After working as a Property Manager for more than 15 years, Tiffany went on to becom...

After more than 20 years of working in the Property Management Industry, CEO Tiffany Bowtell knew there had
to be a better way to make growing a rent roll fun and profitable while still managing all the admin deadlines,
compliance, legislation and delivery of a great service to Landlords and Tenants. She knew the industry needed
new insights and a fresh approach that wasn’t just tech related.
After working as a Property Manager for more than 15 years, Tiffany went on to become the Head Trainer at
Console and cloud-based PropertyMe Training Partner. In addition to her Training and Consulting company
Property Management Institute of Training, she consulted to more than 6,000 agencies and trained more than
20,000 Property Managers in best practice, software and compliance throughout Australia and New Zealand.
In 2016 her clients began demanding higher levels of quality support that were efficient and cost effective.
Hence the creation of Property Management Virtual Assistant. She set up offshore operations in the Philippines
with headquarters in Brisbane, Australia and began the long journey into teaching and systemising more than
1,600 back-end processes to fully outsource, run and manage the administration of a property management
business.
With more than 100 employees, 100+ agencies under full time support and 40,000+ Residential properties
under admin management, PMVA continues to grow and expand their services. They have seen more than
700% growth in 2017/18 and became finalists in the 2018 Telstra Business Awards making it into the Top 5
businesses in Queensland operating less than 3 years.
With further plans for expansion into the future PMVA is focused on reducing their clients fixed operating costs
by $100,000 per year while at the same time increasing their capacity to add a further 200 properties to the rent
roll without recruiting or training any additional local staff.