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  • Description

  • Welink MCS is hiring for a Training - Deputy Manager in behalf of a client partner in the BPO Industry

    Location: Cebu City

    Email: *** or ****

    Roles & Responsibilities:

    The primary function of this position is to bring customer-facing and inward-facing thought leadership experience to the Company’s Offerings in any of the Life Science Domain as below:

    1. Risk Management

    2. Regulatory services

    3. Clinical Safety Management

    4. Medical and Scientific Writing

    5. Clinical Data Management

    6. Post Market Surveillance

    7. Medical Affairs support

    Responsible for providing in-depth subject matter expert level knowledge through these critical areas:

    1. Customer-facing: During discussions with potential customers, bring to bear extensive knowledge of the field, and explain not only how our service ranges would suit them, but what they should be doing relating to the services mentioned above. Assist customers in overcoming the issues and assist them in navigating through their concerns is an essential component. Lead Business Development activities (e.g. Workshops) on our customer projects

    2. Inward facing: Internally, this position will provide direction to help develop and design training structure, training modules, domain academies, SOPs, etc. Working with different individuals involved, assist in the ongoing projects as well as the development of skills for new offerings. The SME will be responsible for solidifying and extending these capabilities, including the definition of new capabilities to help support decision making. The SME will be responsible for identifying and maintaining relationships with development partners and monitor the development process of these strategic extensions.

    • Should help to establish the best practice where it does not yet exist. Prepares and delivers subject matter presentations, white papers, training, etc.

    • Closely work with customer and delivery stakeholders for developing knowledge and skills of the resources

    • Provide strategic direction through insights.

    • Responsible for improving the overall quality of training

    • Responsible for rigorous planning of New hires, Refreshers, Skill Improvement Training, and implementation.

    • Manage and lead Client Visits, Business Reviews, Plan, and facilitate Due-diligence.

    • Explore and incorporate capabilities and current engagements with the client within the organization for added differentiation

    and/or leverage.

    • Improve the efficacy of training by exploring new training methodologies

    • Ensures adherence to quality standards and reviews project deliverables.

    • Provides business guidance to the project team.

    • Under general direction, responsible for all aspects of the development and implementation of assigned Training projects and

    provides a single point of contact for those projects

    • Leads small to medium-sized teams

    • Maintain Training records and database of all training materials


    • Must have at least a minimum of 7 years of experience in any of the domains mentioned above.

    • Must have training experience preferred

    • Experience working with big and extended team

    • Graduate in Life Science Domain, additional education, specialization, certification preferred

    Required Skills:

    • Strong industry awareness

    • Proven excellent interpersonal and communication skills.

    • Effective time management & multi-tasking skills.

    • Ability to analyze and relate customer issues/requirements to Solutions Business Unit.

    • Proven ability to influence cross-functional teams effectively.

    • Self-managed, self-starter, able to work in a rapidly changing environment.

    • High energy, detail-oriented, and creative individual.

    • Ability to work both independently and cohesively in a team environment.

    • Excellent communication skills both written and verbal required.

    Coaching and Mentoring

    1. Provides coaching and assistance to Trainees /Advisors, Trainers to improve performance

    2. Communicates process changes to Trainees / Advisors, Trainers

    3. Providing coaching and training as required

    4. Analyses and measures performance targets trends and provides coaching

    Communication and Feedback

    1. Excellent English Communication and Interpersonal Skills.

    2. Can express him/herself spontaneously, fluently, and precisely

    3. Ensures feedback is given to Trainees /Advisors, Trainers with regards to their performance

    4. Ensures all relevant business communications are cascaded in a simple and timely manner

    5. Ensures that any feedback/issues or developments required in the knowledge management system are communicated to the knowledge management team

    Reporting, Administration, and Analysis

    1. Develops coaching plans aligned to business needs

    2. Analyses performance trends to perform root cause analyses and determine trends, challenges, and improvement


    3. Compile and send out reports

    4. Gathers and shares best practice

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 7
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Training

  • Cebu, Central Visayas

  • Company

    WeLink Management Consultancy Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply