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Training Manager

Mandaluyong, National Capital Region ·  10 hours ago (updated)

Admerex Solutions Inc

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  • Description


    Open for Remote/WFH temporary Set-up

    Role Summary:

    The Training Manager is responsible for overseeing multiple facets of Training to include supervising and development of trainers as well as managing training initiatives. The Training Manager is also responsible for ensuring that all Trainers are within goal for the following: attrition, timely report submission, attendance, and classroom management.

    Essential Functions and Responsibilities

    Responsible for training new employees on company policies, sales skills, customer service skills and specific product knowledge.

    Responsible for partnering with business partners to launch new programs.

    Ensures timely and accurate completion of all training and client reports.

    Responsible for attending weekly meetings with various contact center staff members about areas such as, productivity, quality, hiring, and retention.

    Coordinates with cross functional departments on quality-related issues, trainee evaluations and performance related issues.

    Coordinates with the Training Leader on such matters as curriculum design, and the development and implementation of courses and programs.

    Other duties as assigned

    Conduct periodic needs analysis with business partners to identify course development needs within the organization.

    Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.

    Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.

    Required Qualifications

    Ability to learn the business's products and processes quickly.

    Fluency in English required; multilingual preferred.

    Excellent communication skills including written, verbal, listening, and presentation.

    Excellent interpersonal skills including a professional and diplomatic demeanor.

    Excellent consulting, problem solving, and analytical skills with a detail orientation.

    Ability to organize and prioritize tasks, while meeting deadlines in a fast paced environment.

    Proficiency using standard Microsoft Office software such as Word, PowerPoint, Excel, Outlook, and SharePoint.

    Experience developing course curriculum including course maps (syllabus), content, quizzes, and interactive exercises.

    Work Conditions

    Evening and weekend work to meet business needs.

    General office environment.

    Travel may be required on certain projects
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 5 years of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Training Manager

  • Mandaluyong, National Capital Region

  • Company

    Admerex Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply