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  • Description

  • What do you need to do:

    -In charge of coordinating with respective teams for client concerns and maintaining a good rapport with clients during the onboarding process

    -Will be following up with clients for any escalations or concerns arising and working with respective teams to resolve.

    -Maintaining and updating the daily manifesto for all accounts - monitoring all account activity.

    -Able to provide the team with account updates in a timely manner

    -Schedule meetings for Salesmen and Head of Global Service Delivery Follow-ups for respective teams be it email, or via direct calls with the clients

    What do we need:

    -Candidate must have experience in onboarding clients and transitioning the client over to the operations team in the BPO set up.

    -Able to multitask and work in a fast-paced environment

    -Highly organized Very good communication skills both verbal and written, with neutral accent A level-headed individual who is able to be flexible and adaptable to the client and operational needs

    -Able to think on their own based on circumstances that may arise for the client and operational concern and escalation

    -Familiarity with the BPO industry is preferred must have a stable internet connection.

    -Can both do work on-site and work from home

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Transition Manager

  • Cavite, Calabarzon

  • Company

    CallMax Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply