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Transition Manager

₱ 137,000.00 monthly ·  Taguig, National Capital Region ·  Today, 02:03 PM (updated)

NeksJob Philippines

NeksJob Philippines

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    Description


  • Job Description:
    · Understand client requirements for a project. Execute and implement complex and comprehensive network solution projects for a line of client processes. Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to SGS while reducing transition costs and timelines.
    · Liaise with Clients to understand Client needs and map processes
    · Travel to client site as and when required
    · Ensure clarity on performance standards and SLAs required by the client
    · Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalize on the same
    · Interact with the Operations Head & other key positions to articulate client needs
    · Ensure regular interaction with the Technology team to state clearly the expectations and support required from them.
    · Ensure technology team has all the information they would require from the client
    · Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project
    · Ensure the accurate replication of all processes
    · Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions
    · Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive
    · Ensure during process migration, every phase of the methodology is strictly followed with no omissions
    · Conduct regular meetings and review sessions to ensure all concerned parties are informed
    · Act as the point of contact for the client and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process
    · Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set
    · Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.
    · Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
    · Need-based escalation of decisions and ensure proper follow-up of the same

    Information Security
    General Security Responsibilities:
    · Adhering to Information Security Policies and Procedures of IGS
    · Ensuring compliance to Information Security Policies and Procedures
    Specific Security Responsibilities:
    · Ensure reportees (if any) comply with the security policy and procedure of IGS
    · Understand and Comply with Information Security Policies and Procedures, and report all security incidents.
    · Ensure the audit non-compliances are fixed within the stipulated timelines.
    · Protect information entrusted to you.
    · Follow the information labeling and handling procedures based on the classification level of the asset.
    · Follow the Clear Screen and Clear Desk Policy.
    · Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.
    · Comply with the Non-Disclosure Agreement.

    TEAM RELATED:
    · Manages performance of Processes through performance management, career planning strategies and sharing of best practices

    CLIENT SPECIFIC / ORIENTED:
    · Identify process gaps and collaborate with the through the front-end sales/ team/ account managers to formulate solutions.
    · Act as an interface between the front-end sales team/ account managers and the Senior Management.
    · Provide regular project updates during transition phase
    Qualification:
    · Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives
    · Must have handled at least 2-3 transitions independently;
    · Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration
    · Graduate from a recognized Institute or University in any discipline.
    · Minimum 8 years of work experience in BPO/Call Centre
    · Has managed large teams in the past
    · Can start ASAP
    · Must be flexible with changes

  • Requirements

  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Transition Manager

  • Taguig, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 137,000.00 monthly

  • Apply