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Travel and Cruise Solutions Consultant Team Lead Morning Shift

Pampanga, Central Luzon ·  15 January (updated)

Cloudstaff

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76 reviews

    Description



  • Job Description:

    Delivering premium customer service and representing a culture and an environment that is willing to go ‘above and beyond’.

    Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell).

    Effectively present, promote and sell flights, tours, car hire, rail and accommodation and all related products and services, using inbound and outbound consumer contact.

    Consult on all aspects of the proposed travel arrangements, provide professional options and prepare quotes for customer’s consideration including geography, climate, visas, local customs, currency, festivals, and points of interest.

    Effectively present, promote and sell Cruises and Travel Insurance, using inbound and outbound consumer contacts.

    Help to develop a database of qualified leads and inquiries through referrals, email, and networking

    Construct reservations using computerized tour, hotel and rail booking, cruise and airline reservation systems.

    Ensure complaints are dealt with in an empathetic and resolution orientated manner.

    Maintain confidentiality of client, product and company information.

    Qualifications and essential skills needed:

    Proven successful Sales Record.

    Understanding of the sales processes.

    Ability to create a strong repeat client base, network and actively develop sales leads.

    Knowledge of Microsoft Office (Outlook, Excel, Word) and Computerised Reservation Systems.

    Knowledge of Global Distribution Systems.

    Strong written and verbal communication skills.

    Strong customer service background with a solutions focus.

    Ability to work quickly and efficiently to meet deadlines.

    Demonstrated ability to multitask in a fast paced environment.

    Intermediate to advanced skills in Microsoft Office applications.

  • Requirements

  • Years of experience: 2
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Travel and Cruise Solutions Consultant Team Lead

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Work type

    Permanent contract

  • Apply