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Travel and Reservation Representative

₱ 14,000.00 monthly ·  Cebu, Central Visayas ·  12 May (updated)

WeLink Management Consultancy Services

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  • Description

  • Roles & Responsibilities:

    · Responsible for handling inbound and outbound calls from any part of the globe that the call originates from

    · Equipped to handle all general reservations and deal with changes to all reservations

    · Process refunds to passengers and answer general airline and reservation queries

    · Handle mileage plus reservations and queries

    · Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor

    · Ensure accurate documentation of customer profiles/reservations

    · Handle customer complaints and provide first time resolution

    · Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

    · Keep all company information which includes customer information confidential and secured


    · Graduate of a 4 year course

    · Fresh graduate with or without call center experience

    · May have other experiences in other industries

    · Undergraduate (must complete 2 years in college with no back subjects)

    · Must have minimum of 6 months Call center experience

    Mandatory Skills:

    · Working knowledge of PCs e.g. MS Office

    · Reasonable keyboard skills

    · Generic understanding of customer service

    · Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

    · Excellent spoken English and reasonably good written communication skills.

    · No Regional Accent, Neutral Accent

    · Ability to verbalize thoughts

    · Correct construction of sentences

    · Grammatically correct English

    · Good grasping power

    · Excellent listening skills

    · Should have patience and not be overawed by difficult situations

    · Team player

    · Reasonable analytical skills

    · Understanding of job profile applied for

    · Situation handling skills

    · Leadership skills (not a critical parameter but would be an add-on)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Travel and Reservation Representative

  • Cebu, Central Visayas

  • Company

    WeLink Management Consultancy Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 14,000.00 monthly

  • Apply