Travel Support Representative - t58

Offer description

Describe the role:
- Experience using GDS queues and ticketing knowledge
- Interacting when necessary with airline partners, consolidators, and other departments.
- Assisting our B2B clients with their business travel
- Handle the issue, exchange, and refund of tickets across all GDSs (Apollo, Sabre, Amadeus)
- Maintain high standards for client satisfaction and strive to go above and beyond what is expected of you while handling reservations, inquiries, and requests.
- Successfully respond to questions, complaints, and/or requests made by phone, chat, and/or email, giving relevant product and service information.
- Use known TravelPerk rules, procedures, and strategies to challenges, as well as thinking creatively when those methods are insufficient.
- Assure customer happiness and offer knowledgeable customer service

Position requirements:
- At least 1-3 years of experience and knowledge in using GDS systems such as (Amadeus, Sabre, Apollo etc.)
- Preferably with experience in a Travel Agency or Airline
- Excellent communication skills: verbal and written

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Communication and persuasion

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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