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TSD Manager

₱ 110,000.00 monthly ·  Quezon City, National Capital Region ·  21 August (updated)

NeksJob Philippines

NeksJob Philippines

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    Description


  • Prepares client proposal and pricing, if needed Arranges and prepares Case Studies, Client Presentations, Client site visit and due diligence Plan, manage and take lead in project implementation and set-up of Contact Center (POC, Pilot or Full Operations) ensuring optimization of resources and proper management of cost, time and quality. Ensure all operating requirements are developed, tested and approved prior to implementation.
    • Develop direct reports through training, coaching, regular communication, performance appraisal and feedback. Manage workloads and project assignments of direct report Strategic/Business Planning Prepare, identify and cascade Business Plans, KRAs, KPIs and action plans (long term and short term). Prepare departmental budgets and ensure department works within approved budget.
    • Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System (QISMS). Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
    • Prepare and submit weekly updates and monthly project reports and scorecards
    • Perform benchmarking and R&D.
    • Minimum of 2 years’ Operations/Shift Manager experience. Must have in-depth knowledge/exposure to all aspects of operations.
    Education:
    Completed any Bachelor’s Degree or Post Graduate Degree
    Work Experience:
    • At least 5 years of work experience in a related field, 2 years of which in a Managerial capacity in a BPO setting with relevant contributions done in ProjectManagement, Business Development and Contact Center Operations
    • Experience in transitioning accounts an advantage.
    • Preferably with a background in Healthcare.
    • Proficient in MS Word, Excel and Powerpoint, Project and Visio.
    • Amenable to work on a nightshift schedule

  • Requirements

  • Years of experience: 2
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • TSD Manager

  • Quezon City, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Salary

    ₱ 110,000.00 monthly

  • Apply