Offer description

• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.

• Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.

• If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.

• Keep logs of all calls answered and addressed, including dates and times.

• Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.

At least B2 Aspiring Minds result and not less than 32 Basic Analytical Ability

Requirements

• Minimum education level: Junior High School
• Language(s): English
• Knowledge: Communication and persuasion, Technology
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries