Offer description

A Non-Voice Customer Service Representative in a BPO environment is responsible for providing support to customers through written communication channels such as email and chat. They assist customers with resolving issues, answering questions, and addressing concerns in a timely and professional manner.

Key responsibilities include:

Responding to customer inquiries via email and chat in a prompt and accurate manner
Resolving customer issues and complaints in a friendly and effective manner
Gathering customer information and documenting interactions in a database
Keeping up to date with product information and updates
Adhering to company policies and procedures when communicating with customers
Continuously looking for ways to improve the customer experience
Maintaining a high level of professionalism and customer service at all times.

The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment. Previous customer service experience, particularly in a BPO setting, is preferred.

TO QUALIFY, CANDIDATE MUST:
- Have at least a HS Diploma but preferably with a Bachelor's Degree in any course.
- Be willing to work in Quezon City
- Have 30-35wpm typing skills.
- Can start immediately
- Willing to work in shifting schedules

Requirements

• Minimum education level: Bachelor´s Degree
• Language(s): English
• Knowledge: Customer service, Communication and persuasion, Problem Solving, Customer Support, Technology

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries