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Urgent! Team Leader -Email Support Account

Email Support Account

₱ 35,000.00 monthly ·  Mandaue City, Central Visayas ·  2 days ago (updated)

Admerex Solutions Inc

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  • Description

  • Night Shift (6PM to 9AM) Tuesday-Saturday

    Job Qualifications:

    Candidate must possess at least a Bachelor's/College Degree, any field.

    At least 3 years of working experience as a Team Leader handling EMAIL SUPPORT account in a BPO setting, a must.

    3 years+ of experience with a support ticket system - Zendesk or Salesfource is preferred.

    Must have an excellent English Communication Skills

    Experienced in handling customer escalations with strong problem-solving skills to defuse challenging situations in written communications.

    Must have the ability to effectively communicate and convey complex information in written communication

    Familiar with G-Suite products (Google Sheets, Google Docs, Google Slides)

    Effective time management, including the ability to multitask, organize & prioritize

    Capable of thriving as a team player, but also driven by autonomy

    Positive attitude and willingness to understand the objectives of the organization

    Job Responsibilities:

    Motivating and inspiring the assigned team to go beyond their potentials

    Perform daily coaching sessions with each team member based on:

    Performance scores and Observation

    Remote/Side-by-side monitoring results

    Quality Assurance Survey Results

    QA scores

    Documents feedback on a coaching log in order to track the agent's progress in a weekly/daily basis.

    Ensures timely delivery of accurate and consistent updates to the assigned team. These may often occur through team meetings or thru email.

    Act as the point of contact for communication of Screeners and other departments regarding payroll, IT and any other related concerns

    Reviews Team and agents individual metrics on a daily basis and provide constructive feedback when necessary

    Develops Rewards and Recognition for the teams to ensure motivation

    Queue Management

    Any other duties as reasonably requested by the client.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Urgent! Team Leader

  • Mandaue City, Central Visayas

  • Company

    Admerex Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply