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Urgent: Technical Support Associate/Davao site - Get hired over the phone interviews!

Get hired over the phone interviews!

₱ 17,000.00 monthly ·  Davao del Sur, Davao Region ·  27 November (updated)

TALENT OUTSOURCING CHANNEL (TORCH) SOLUTIONS

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  • Description



  • 1.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

    2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

    3. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

    4. Research required information using available resources;

    5. Follow standard processes and procedures;

    6. Identify and escalate priority issues per Client specifications;

    7. Redirect problems to appropriate resource;

    8. Accurately process and record call transactions using a computer and designated tracking software;

    9. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

    10. Organize ideas and communicate oral messages appropriate to listeners and situations;

    Take your initial and final interviews over the phone!

    Basic Qualifications:

    - At least 18 years old above

    - At least High School Graduate

    -With or Without experience

    - Amenable to work on shifting schedules

    - Excellent English Communicative Skills (Written & Oral)

    - Able to type 25- 30 words per minute

    -Computer Literate

    -Can start ASAP

    Technical Requirements needed:

    -Laptop/PC

    -Internet Connection

    Benefits and Perks:

    - We offer a competitive salary plus incentives and bonuses

    - HMO/ Health Benefits

    - Career Advancement and Training

    - Fun events and rewards

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Urgent: Technical Support Associate/Davao site

  • Davao del Sur, Davao Region

  • Company

    TALENT OUTSOURCING CHANNEL (TORCH) SOLUTIONS
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 17,000.00 monthly

  • Apply